Give your team the skills to understand your customers better and therefore manage customer experiences and satisfaction positively to avoid escalation into complaints. If complaints do occur, the course will equip your team with practical and usable strategies to resolve these, communicate positively, satisfy customers and turn negative situations into positive outcomes.
Duration
3 hours
Max participants
per session
24
Max participants
face-to-face
Max participants
distance learning
We design, curate and train your teams to deliver unique experiences for your guests that will delight and exceed expectations resulting in improved repeat business, feedback, reviews and ancillary revenues.
We have a highly experienced team who have delivered training and activity services to brands across the globe, working in the UK, Europe, Asia and China to name a few.
Our training is flexible, which means that we can either attend your business premises to carry out training, or we can hold it remotely through an online webinar. Alternatively, you’d be welcome to attend one of our 11 training centres.
Complaints handling courses can be attended by up to 24 individuals.
We’re always open to working with businesses on bespoke training, so get in touch if there’s something specific you want from this course.
You’re looking at around 3 hours for our complaint handling training.
The first step is to get in touch with us here at In2Action, so we can fully understand what you need from our training.
Yes! We specialise in employee and customer service training, so we have lots of courses on offer.