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UK Schools

In2action are experts in the high quality and safe delivery of activities for children, young people and families. We want all our internal staff to be as 'multi-skilled' as possible, so to achieve this all our internal team members, will receive extensive, high quality training from some of the top coaches in the UK.

Whether it's archery or circus skills, wild wild west, snorkeling or minibeast safari, we'll ensure you have the skills and confidence necessary to deliver great experiences across all age ranges. For certain activities this means you gain nationally recognised qualifications.

We don't just concentrate on activities. You'll also receive Child Protection training along with Customer Service and other role specific training designed to ensure you have all the skills to do your job confidently, safely and to the highest standards.

All training is free and takes place both in the UK and on your site, prior to you working with guests.

The training and qualifications you receive is based on your position, role, previous experience and abilities, age group preference and operational requirements.

At In2action we have an in depth selection process. Successful applicants are invited to an assessment course in the UK, where we spend time with you to assess your skills, enthusiasm, approach and teamwork. This gives you time to find out more about In2action, and ensure the role is right for you.

In our experience, prospective applicants have a fantastic time -  meeting new people, making great new friends and learning a range of unique skills in a relaxed and supportive atmosphere. The course is designed to ensure everybody has fun as well as learns their job role.

For all positions appropriate training follows on directly after your assessment course. It's important to note that during this period you should satisfactorily complete all apsects of your training course, together with demonstrating the high standards, abilities and personality required to work for In2action.

We firmly believe our training is some of the best available.

Senior Roles

All senior recruits are required to take part and pass the Training and Assessment programme as described above. Following successful completion of this basic training there is a time period for gaining experience of the activity role. This involves working in one of our operations, organising and delivering activities and taking part in all the general duties of the roles.

After this short induction period, senior staff are required to attend a senior training course to learn specific modules relevant to their future role. The senior training is delivered by our Senior Management team with over fifty years of combined management experience. The skills and knowledge gained from the training sets up suitable candidates for a senior role.

After training senior staff have their role and location confirmed and start work shortly afterwards.

What our clients say

What our clients say
Haven have now been working with the team at In2action since 2015 and have seen vast improvements in our customer and team experience in this time.

Initially our relationship was built around accessing the 'Activities to Inspire' training programme which we firmly believe has benefitted our team and activity delivery considerably.

Prior to Activities to Inspire being introduced, our team accessed our cultural training programmes as well as technical training but it was clear that we needed to devise a way of tying both together and the Activities to Inspire sessions did so perfectly.

The energy that Tim, Kylie and the team bring to these sessions is so real. Their relatable experiences of just how important our teams roles are and the impact they can have on our customers is truly inspirational stuff and after seeing customer advocacy and experience scores soar in that first year we looked to further develop the relationship.

Following the successful launch of Activities to Inspire (aimed at activity instructors) we rolled a second tailored version to our Lifeguard teams and also our arcade teams which have once again received exceptional reviews not only from the team attending and their line managers but also the feedback we glean from our guests regarding the experiences they are receiving.

In addition to customer service training we also grew the relationship with In2action across activity delivery with Fencing and balance bike training being provided which was once again, exceptional.

The relationship we have with Ellie, Tim & the team really contributes to the improvements In2action have made to our team and customer experience.

Their knowledge and understanding of our sector and roles is unrivalled as is the standard to which they deliver.

We look forward to continuing to grow this relationship as we develop new, bigger & better products for our guests to enjoy time and time again!

Thank you In2action!
Andy Bell
Haven Activities & Leisure Manager, Haven
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