Training services
Our testimonials say it all, our training is a game changer. We have an exceptional team of trainers who provide truly engaging and inspirational sessions that help staff understand how first impressions and interpersonal skills can have an impact on not just the customer in front of them, but also their own career and professional development.
We recognise that complacent culture, attitude and behaviours can be exceptionally difficult to overcome, that’s why our techniques are designed to surprise and delight. We physically and emotionally engage with staff, we entertain, motivate and embed real skills and learning at all levels of the business. Our impact is long lasting and that’s why we work with reputable national and international brands year on year.
Where we do it
We love working face to face, but we can offer webinar solutions for remote teams too. We can come to your location, or through our host sessions at one of our 11 centres nationwide; each providing a variety of classroom and meeting room environments, plus brilliant opportunities to bring teams together.
Why choose us?
We instigate culture change to drive up standards
We are transformational and class-leading
Training is memorable and emotive with staff buy in
We engage participants with real scenarios and practical techniques
We unleash staff potential, improve performance, retention and morale
Our delivery is dynamic with a blend of practical, theory and online
Our courses
All our courses are tailored to suit your business needs. We can also develop completely bespoke courses to address specific requirements.
Motivating staff teams
Train the trainer
Customer experience
Complaint handling
Culture shift workshops
Positive communication
Sales rapport and upselling
Hospitality service
Concierge training
Customer engagement
Team leader
Resilience and wellbeing
Managing Challenging Behaviour
Safeguarding
Presentation, Audience and Group Engagement
Mental Health First Aid Training
Mystery Shopper Visits
Step into Christmas
Understanding Neurodiversity
Maintaining Excellence
Monitoring system
Ensuring the skills learned from training isn’t lost as teams undertake their roles, we’ll create a bespoke system to monitor and observe them in action, and show you exactly how to use it for the best outcomes.
Quality audit visits
We can bring the In2action magic to you through auditing visits, spending time with your team and really seeing how they work. We’ll provide our expert knowledge and ensure you receive a detailed report with recommendations to move forward with.
“Great training webinar, adapted to the world of zoom – delivered with enthusiasm and professionalism that captured the audience and gave food for thought in the way to behave as managers.”
“The In2action training is truly second to none, tailoring a really well-rounded course to suit our programme that brings the best out of the instructors and offer the confidence and skills needed to deliver a professional, first-class activity session.”
“We’ve worked extremely closely with the In2action team over the last five years, and the partnership has been instrumental in developing, launching and implementing our GO Active Breaks programme.”
“I can wholeheartedly recommend In2action both as a first class adventure activity and childcare provider and also as a provider of excellent service training which goes above and beyond that of competitors. They are great to do business with and a lot of fun.”
“In2action’s training is without doubt the most engaging and professional our team has ever received. Tim’s knowledge, passion and enthusiasm for what he does is inspiring. I would recommend In2action to businesses who are passionate about their customers and want to improve their internal skills. In2action will make it happen.”
“In2action have been professional, conceptual and imaginative in the design phase of the project and they inspired, enthused, empathised and challenged in varying degrees, depending on the individuals when training our teams, in all a fantastic experience from start to finish with In2action.”
“We have engaged In2action in a variety of training projects, and from the very first session I attended with the training team, I was completely inspired by the passion, enthusiasm and drive they have for engaging colleagues and transforming our people.”
“We have worked closely with In2action for over a decade and the quality and consistency of their work cannot be matched. I wouldn’t hesitate to recommend In2action and we look forward to many more years collaborating on training projects.”
“In2action listened perfectly to our requirements, building a bespoke solution to what we needed. Our delegates all commented on how much they enjoyed the session, and how valuable they found the experience. We wouldn’t hesitate to recommend In2action to any company looking for customer experience training.”
“After the training, there was a buzz throughout the teams, colleagues encouraging other colleagues to attend the training. We’ve also started to see meaningful changes in communication between customers and colleagues. We can’t thank In2action enough for sharing their knowledge on Customer Service.”
“In2action designed and delivered a range of training packages to support us with our culture change. The training has received fantastic feedback from the teams at all levels and we have seen the results through a change in behaviour and customer feedback across the board.”
We have worked with...
Center Parcs
Technology may speed up service, but human connection is what makes people remember it.
Center Parcs
In Autumn 2023, Canterbury Travel partnered with In2action to revolutionise their staff training, empowering employees to deliver the quintessential Lapland magic across the customer journey and create unforgettable Lapland adventures for families.
Center Parcs
People forget what you said, people forget what you did, but people never forget how you made them feel.
Center Parcs
In a world where customers broadcast their experiences instantly, businesses can no longer afford to be slow, defensive, or reactive. If you want to protect your brand, build trust, and stay relevant, you have to start listening sooner and responding smarter. Let In2action show you how to take control of these issues early, to show customers you care before they feel ignored.
Center Parcs
Most organisations talk about culture; living it is a different story. We’ve all seen company values printed on mugs, written on walls, or proudly displayed in glossy handbooks. They look impressive, but the real question is: do they actually mean anything day to day?
Center Parcs
We spend most of our waking hours at work. Week after week, year after year, our colleagues often see more of us than our own families or closest friends. Far from simply “work relationships”, they shape who we are, how we feel, and how we experience daily life.
Center Parcs
Creating memorable leisure experiences isn’t about offering endless activities, but about designing thoughtful ones that truly fit your space, brand, and guests. Start with the basics, choose activities that suit your environment and audience, and make them easy to join through flexible booking, pricing, and formats.
Center Parcs
In today’s competitive landscape, it's not just about having a great product anymore. It's about how customers feel throughout their entire journey with your brand. Customers are more informed than ever and even the smallest details can significantly impact your business’s success.
Center Parcs
In Autumn 2023, Canterbury Travel partnered with In2action to revolutionise their staff training, empowering employees to deliver the quintessential Lapland magic across the customer journey and create unforgettable Lapland adventures for families.
Center Parcs
Setting the stage for unforgettable holiday memories, In2action's 'Activities 2 Inspire' workshop is revolutionising the path to family engagement in the global holiday and leisure sector. An innovative approach, the workshop offers a comprehensive solution for transforming the skills of activity and childcare staff at overseas resorts, hotels, and cruise liners.
Center Parcs
Hospitality's heart lies not just in its culinary offerings or aesthetic ambience, but fundamentally in the quality of service and guest experience. Recognising this, In2action's training course, "What's on the Menu?", is tailored to empower hospitality teams to excel in these crucial areas.
Center Parcs
Our support for HAF programme providers is a calculated step towards meeting the increasing demand for quality child-focused services.
Center Parcs
Supporting P&O Cruises with the enthusiasm and confidence to inspire both customers and themselves!
Center Parcs
It's not just about having an aesthetically pleasing facility or a comfortable room anymore. It's about how customers feel throughout their entire journey with your brand!
Center Parcs
In an era where the vitality of a company is reflected in its people, creating a strong, aligned, and resilient team is indispensable...
Center Parcs
We're expanding our reach with In2assessments: providing credible End-Point Assessments (EPA) for the outdoor sector, revolutionizing the final stage of apprentices' journeys.
Center Parcs
Consistency and differentiation are essential to outdoor adventure provider Kingswood. Across 11 activity centres in the UK, we worked with them to finesse their product and devise a system to ensure these essential qualities were delivered across all sites.
Center Parcs
Focusing on maintaining their well-known excellent standards, Go Ape began work with us at In2action to gather insights from across the industry and create an innovative training and monitoring system to match their outstanding product.
Center Parcs
Approaching its 40th year of operations, Camp Beaumont wanted to expand on what made them a brilliant adventure provider. Seeking ways to strengthen their school holiday experiences through stellar programme design and activity provision, herein would be the start of a highly successful partnership with In2action.
Center Parcs
In honour of International Women's Day, we wanted to acknowledge some of the amazing work achieved by our Executive Director, Ellie Websdell, who was an original founding member of In2action back in 2004!
Center Parcs
In2action designed a customer experience and service recovery training workshop for Active Northumberland, which we trained to all staff from the CEO and senior team down.
Center Parcs
Wight Fibre observed In2action running a Customer Service training workshop for the Isle of Wight Chamber of Commerce and approached us to design and deliver a bespoke “Because we care” customer service workshop.
Center Parcs
In2action has been instrumental in the activity provision and training journey of Center Parcs for over a decade, imparting knowledge and skills in activity concepts, design, delivery, and customer service.
Center Parcs
In2action have worked with Parkdean Resorts since 2018, providing a range of consultancy, training delivery, and design services across their 67 UK locations.
Center Parcs
In2action worked closely with Forest Holidays to re-design their customer service concept and training.
Center Parcs
In2action and Simpson Travel have been working together over the past years to ensure the highest quality of experiences for all Simpson Travel guests.
Center Parcs
In2action have specialised in creating activity concepts and programmes within the Camping and Caravanning industry and were approached by Eurocamp and Al Fresco to provide activities on a showcase site over the course of a summer.
Center Parcs
The ‘Holiday Village’ concept that In2action designed for TUI had the highest guest return rateout of all First Choice products and was consistently high scoring for customer service scores.
