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Safeguarding at In2action

In2action creates and maintains an inspiring and adventurous atmosphere that enables us to enhance the lives of young people, in a secure environment.

We are fully committed to safeguarding and protecting the welfare of children. We will ensure the safety and protection of all children involved in our activities through adherence to our Safeguarding and Child Protection guidelines.

Safeguarding Leads

We have two designated safeguarding leads and we are committed to providing 24-hour cover through these leads. Our head office team regularly attend safeguarding training so that we can identify and create a safer organisational culture in order to effectively protect children and young people. Every person that works for In2action completes safeguarding training during their induction and refresher training as required throughout their employment.

Robust Recruitment Policies

We have a clear recruitment, induction and training strategy, and adhere to safer recruitment best practice. This includes seeking two references and a DBS check for all new staff.

All new staff complete safeguarding training during their induction and are then observed and appraised at regular intervals throughout their period of employment.

Always Ready to Listen

We actively encourage people to voice any safeguarding concerns and to never be afraid to ask for help. If anyone has concerns about anyone else’s safety or wellbeing whilst young people are in our care, we encourage openness and are ready and willing to listen – we can speak to professionals who can try and help, and/ or point them in the right direction to seek appropriate assistance.

What our clients say

What our clients say
Haven have now been working with the team at In2action since 2015 and have seen vast improvements in our customer and team experience in this time.

Initially our relationship was built around accessing the 'Activities to Inspire' training programme which we firmly believe has benefitted our team and activity delivery considerably.

Prior to Activities to Inspire being introduced, our team accessed our cultural training programmes as well as technical training but it was clear that we needed to devise a way of tying both together and the Activities to Inspire sessions did so perfectly.

The energy that Tim, Kylie and the team bring to these sessions is so real. Their relatable experiences of just how important our teams roles are and the impact they can have on our customers is truly inspirational stuff and after seeing customer advocacy and experience scores soar in that first year we looked to further develop the relationship.

Following the successful launch of Activities to Inspire (aimed at activity instructors) we rolled a second tailored version to our Lifeguard teams and also our arcade teams which have once again received exceptional reviews not only from the team attending and their line managers but also the feedback we glean from our guests regarding the experiences they are receiving.

In addition to customer service training we also grew the relationship with In2action across activity delivery with Fencing and balance bike training being provided which was once again, exceptional.

The relationship we have with Ellie, Tim & the team really contributes to the improvements In2action have made to our team and customer experience.

Their knowledge and understanding of our sector and roles is unrivalled as is the standard to which they deliver.

We look forward to continuing to grow this relationship as we develop new, bigger & better products for our guests to enjoy time and time again!

Thank you In2action!
Andy Bell
Haven Activities & Leisure Manager, Haven