Are your customers receiving the personal touch? Our Concierge training gives your teams the skills to build personalised experiences for your customers, providing an exceptional level of service that is unique and memorable. Teams will learn the importance of capturing and remembering information and techniques to utilise this to deliver proactive and bespoke service as well as learning how to communicate appropriately and build rapport quickly in your environment.
Duration
3 hours
Max participants
per session
24
Max participants
face-to-face
Max participants
distance learning
We design, curate and train your teams to deliver unique experiences for your guests that will delight and exceed expectations resulting in improved repeat business, improved feedback and reviews, and improved ancillary revenues.
We have a highly experienced team who have delivered training and activity services to brands across the globe, working in the UK, France, Asia and China to name a few.