By tapping into your staff team’s personal experiences, this motivating and dynamic workshop has the power to transform how your staff understand and feel about your customers, as well as the experiences and service they deliver. We connect your teams emotionally with their impact and give them a deep understanding of the customer's journey to you, before giving them tangible skills to allow them to excel in their role.
Duration
3 hours
Max participants
per session
24
Max participants
face-to-face
Max participants
distance learning
We design, curate and train your teams to deliver unique experiences for your guests that will delight and exceed expectations resulting in improved repeat business, improved feedback and reviews, and improved ancillary revenues.
We have a highly experienced team who have delivered training and activity services to brands across the globe, working in the UK, France, Asia and China to name a few.