We work with global brands to deliver bespoke activities and training

We’re a specialist team of innovators, planners, creators, trainers and operators who help businesses create truly unique experiences for their customers.

What our clients say.

View case studies
Paul Hardingham
Strategic Development Director, Hoseasons

"We've worked extremely closely with the In2action team over the last five years, and the partnership has been instrumental in developing, launching and implementing our GO Active Breaks programme."

Ed Pyke
Simpson Travel Operations Director

“In2action listened perfectly to our requirements, building a bespoke solution to what we needed. Our delegates all commented on how much they enjoyed the session, and how valuable they found the experience. We wouldn’t hesitate to recommend In2action to any company looking for customer experience training.”

Heather Perry
Group Leisure Operations Manager, Center Parcs

“We have worked closely with In2action for over a decade and the quality and consistency of their work cannot be matched. I wouldn’t hesitate to recommend In2action and we look forward to many more years collaborating on training projects.”

Helen Bacon
People & Culture Director, Forest Holidays

“In2action have been professional, conceptual and imaginative in the design phase of the project and they inspired, enthused, empathised and challenged in varying degrees, depending on the individuals when training our teams, in all a fantastic experience from start to finish with In2action.”

Luke Gaskins
Head of Hotel Concepts, TUI

"I can wholeheartedly recommend In2action both as a first class adventure activity and childcare provider and also as a provider of excellent service training which goes above and beyond that of competitors. They are great to do business with and a lot of fun.”

Abbie Pearce
Leisure and Activities Manager, Parkdean Resorts

“In2action designed and delivered a range of training packages to support us with our culture change. The training has received fantastic feedback from the teams at all levels and we have seen the results through a change in behaviour and customer feedback across the board.”

We have worked with...

Are you creating memorable experiences for your customers?

We transform activities and customer experiences to give your business a competitive edge. We specialise in supporting holiday parks, tourist attractions, leisure and entertainment centres, tour operators, cruise liners… the list goes on. If creating a unique, and memorable experience is at the core of your offer, we can help.  We’re experts in differentiation and have won awards for our imaginative and adventurous experiences and activity design.

Forget your preconceptions of customer service training, because this isn't it.

‍We consider your customers, your site and your goals when designing unique activities for your business. We give your activities a concept and purpose which delivers an exciting and memorable customer journey.

Training Services

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