Workplace training

Excellence is not a skill. It’s an attitude.

We’re urging everyone to be on a 10. Our revolutionary training methods uncover the potential in every individual, with techniques that create change and lasting impact. By being on a 10 at work, your people can create immediate transformational change, overcome challenges, and present the best version of your business to customers. This concept underpins much of our business training. Watch our ‘Be on a 10’ TED talk, below.

Say goodbye to boring presentations. Our exceptional team of trainers integrate your business goals and values, address your needs, and by adapting to differing learning styles, our methods deliver results. We entertain, inspire, challenge, motivate and embed real interpersonal skills and learning at all levels of the business. As the driving force behind growth and culture change, your people directly impact your organisation’s bottom line. They are your organisation and will be the drivers in leaving a fulfilling, lasting impression on your customers.

Why choose us?

We use real life scenarios, examples from your business and interactive activities ‘with a twist’ to wow your team and arm them with the confidence and competency to deliver exceptional experiences.

We embed your culture and values into the training

Sessions are bespoke, highly personal and relevant 

We instigate culture change to drive up standards 

Training is memorable and emotive with staff buy in 

We engage participants with real scenarios and practical techniques

We unleash staff potential, improve performance, retention and morale

Our delivery is dynamic with a blend of practical, theory and online

Center Parcs

In2action have been training Center Parcs for over a decade, imparting knowledge and skills in activity concepts, design, delivery, and customer service.

Learn more

How does it work?

We like to think we’ve earned our reputation as masters of creating change.

1.
Understanding business DNA

We uncover opportunities never considered and present new ways of working, bringing you closer to your goals.  

2.
Training design

Our trainers design bespoke programmes that overcome operational and cultural challenges unique to your organisation.

3.
Presentation

We present our recommended approach with a feedback session to make sure our approach can fit seamlessly into your day-to-day operations.

4.
Delivery

Our expert team will deliver the programme. This might be delivered to the whole team, the management team, or to your trainers with a bespoke ‘train the trainer’ programme.

5.
Feedback and monitoring

We create a bespoke system for you to best monitor and observe changes. With continued feedback, quality audits, and detailed reports, we make sure excellence is maintained.

Where we do it

We love working face to face, but we can offer webinar solutions for remote teams too. We can come to your location, or through our host sessions at one of our 11 centres nationwide; each providing a variety of classroom and meeting room environments, plus brilliant opportunities to bring teams together.

Discuss your business needs with us

Our courses

All our courses are tailored to suit your business needs. We can also develop completely bespoke courses to address specific requirements.

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What our clients say.

View case studies
Charlotte Straker
Business Support Officer, Active Northumberland

“After the training, there was a buzz throughout the teams, colleagues encouraging other colleagues to attend the training. We've also started to see meaningful changes in communication between customers and colleagues. We can't thank In2action enough for sharing their knowledge on Customer Service.”

Ed Pyke
Simpson Travel Operations Director

“In2action listened perfectly to our requirements, building a bespoke solution to what we needed. Our delegates all commented on how much they enjoyed the session, and how valuable they found the experience. We wouldn’t hesitate to recommend In2action to any company looking for customer experience training.”

Paul Hardingham
Strategic Development Director, Hoseasons

"We've worked extremely closely with the In2action team over the last five years, and the partnership has been instrumental in developing, launching and implementing our GO Active Breaks programme."

Abbie Pearce
Leisure and Activities Manager, Parkdean Resorts

“In2action designed and delivered a range of training packages to support us with our culture change. The training has received fantastic feedback from the teams at all levels and we have seen the results through a change in behaviour and customer feedback across the board.”

Sarah Newman
Regional Manager, Eurocamp & Alfresco

“Great training webinar, adapted to the world of zoom – delivered with enthusiasm and professionalism that captured the audience and gave food for thought in the way to behave as managers.”

Helen Bacon
People & Culture Director, Forest Holidays

“In2action have been professional, conceptual and imaginative in the design phase of the project and they inspired, enthused, empathised and challenged in varying degrees, depending on the individuals when training our teams, in all a fantastic experience from start to finish with In2action.”

Paul Hardingham
Strategic Development Director, Hoseasons

"The In2action training is truly second to none, tailoring a really well-rounded course to suit our programme that brings the best out of the instructors and offer the confidence and skills needed to deliver a professional, first-class activity session."

Luke Gaskins
Head of Hotel Concepts, TUI

"I can wholeheartedly recommend In2action both as a first class adventure activity and childcare provider and also as a provider of excellent service training which goes above and beyond that of competitors. They are great to do business with and a lot of fun.”

Heather Perry
Group Leisure Operations Manager, Center Parcs

“We have worked closely with In2action for over a decade and the quality and consistency of their work cannot be matched. I wouldn’t hesitate to recommend In2action and we look forward to many more years collaborating on training projects.”

John Irvine
CEO WightFibre

"In2action’s training is without doubt the most engaging and professional our team has ever received. Tim’s knowledge, passion and enthusiasm for what he does is inspiring. I would recommend In2action to businesses who are passionate about their customers and want to improve their internal skills. In2action will make it happen."

Heather Perry
Group Leisure Operations Manager, Center Parcs

"We have engaged In2action in a variety of training projects, and from the very first session I attended with the training team, I was completely inspired by the passion, enthusiasm and drive they have for engaging colleagues and transforming our people."

We have worked with...

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