Excellence is not a skill. It’s an attitude.

Explore how to approach every day with a positive mindset and the ability to inspire yourself and others, making you more aware of your positive attributes and helping you excel in your personal and professional life.

We will give your team the skills and abilities to train your staff themselves. These workshops provide the underpinning qualities and skills required to deliver top quality training, as well as tips on managing groups, presenting skills and engaging candidates.

By tapping into your staff team’s personal experiences, this motivating and dynamic workshop has the power to transform how your staff understand and feel about your customers.

Give your team the skills to turn customer complaints into positive and constructive feedback. This course will equip your team with practical and usable strategies to resolve complaints, communicate positively to satisfy customers.

We work with businesses to understand their culture challenges and future ambitions to design bespoke training that transforms their internal team culture. These workshops are interactive, on brand and engage and motivate staff, driving behavioural change in your people.

This inspiring workshop brings awareness to your staff of their own personal qualities and contribution to and impact on the wider team.

What would 1% more look like for your business? This dynamic workshop teaches delegates the fine art of building trust and rapport so your team can engage, sell and upsell to your customers.

Focus tends to be on the menu, or the atmosphere in hospitality venues. This is undoubtedly important, but what about the way you make your customers feel and the style of service your teams are providing? Our dynamic workshop brings to life the 'flavour' of service you expect your team to provide.

Teams will learn the importance of capturing and remembering information and techniques to utilise this to deliver a proactive and exceptional service as well as learning how to communicate appropriately and build rapport quickly in your environment.

The interactive workshop teaches teams how to engage individual family groups and small crowds quickly and provides them with a wide range of engagement tricks and techniques to surprise and delight guests.

We can tailor this training to suit job roles and operations, and modules can be selected based on your needs, but are split into five key sections; managing yourself, leading teams, product and standards, customer experience and complaint handling and safety management.

Our interactive and reflective personal development workshop provides teams with exercises, techniques and skills to build resilience, overcome setbacks and look after their own wellbeing as individuals and within a team.

Upskill your team so that they can manage challenging behaviour. We will explore the reasons why challenging behaviour presents itself and how to reduce the chance of it happening.

Our comprehensive safeguarding courses are designed to equip participants with the knowledge, skills, and confidence to create a protective and nurturing environment.

The workshop focuses on easy to implement skills and techniques which provide teams with the confidence to lead meetings, deliver presentations and speak in public in a way that engages their audience, creates the impact they desire and leaves a lasting memory.

Our range of FAA courses provide learners with the knowledge to recognise a range of mental health conditions, how to develop a first aid action plan for mental health, and support a positive mental health culture in the workplace.