This site uses cookies to store information on your computer. Some of these cookies are essential to make this site work and others help us to gain insight into how it is being used.
These cookies are set when you submit a form, login or interact with the site by doing something that goes beyond clicking some simple links. We also use some non-essential cookies to anonymously track visitors or enhance your experience of this site. If you're not happy with this, we won't set these cookies but some nice features on the site may be unavailable. To control third party cookies, you can also adjust your browser settings. If you wish to view any policies or terms of usage that you cannot find on this website, please contact us. You can change your mind and opt-out at any time by clicking the ✻ icon above.
I consent to cookies
I don't consent to cookies


Please find below a list of frequently asked questions:

Do I need to attend an interview?

The first stage of the process is a short skype interview. If successful you'll be invited to a six-day assessment course, where you're assessed on different criteria, learn insight about the business, meet some new peopel and make some fantastic new friends.

I already have a CRB check, do I need another one?

If you've signed up and paid for the new DBS Updated service we do require you provide us with some details to carry out your check. If you've  not signed up to this service, in2actions policy is to carry out an enhanced disclosure check for every employee. We'll send you forms and details of how to complete this.

How much money do I need for the assessment / training course?

Your food and accommodation are provided for during training, so all you need is pocket money for any snacks or drinks you want to buy.

I'm not very fit, will this affect my assessment?

No, The assessment period is active, but we have no minimum fitness requirements.

I want to apply with my partner/ friend, is this possible?

All applications are welcome, however each individual is offered a position on their own merits.

Do I bring my luggage for the season to the assessment course?

Yes, following successful completion of the 5 / 6 day assessment, you'll move straight into a training period. You normally start work straight away.

Can we get time off after training course before starting work?

You'll receive some days off during your training, to be confirmed after your assessment course.

What sort of accommodation do I stay in?

When working in the UK you'll be provided with sharing accommodation units that are moden, comfortable and clean. Living on site  is great fun and you’ll be guaranteed to make friends for life.

Can I take time off during the season?

UK staff accrue paid holidays at the rate of 2 days for every completed month's service. All accrued holiday days must be taken before the end of contract and you may be required to take them at times laid down by the company. For most staff this means that you're only required to work 5 1/2 days per week as the other 1/2 day is accrued holiday.

Are there opportunities to develop my career?

Yes. Our well structured management development programme runs every year for motivated and enthusiastic staff keen to progress.

What our clients say

What our clients say
Haven have now been working with the team at In2action since 2015 and have seen vast improvements in our customer and team experience in this time.

Initially our relationship was built around accessing the 'Activities to Inspire' training programme which we firmly believe has benefitted our team and activity delivery considerably.

Prior to Activities to Inspire being introduced, our team accessed our cultural training programmes as well as technical training but it was clear that we needed to devise a way of tying both together and the Activities to Inspire sessions did so perfectly.

The energy that Tim, Kylie and the team bring to these sessions is so real. Their relatable experiences of just how important our teams roles are and the impact they can have on our customers is truly inspirational stuff and after seeing customer advocacy and experience scores soar in that first year we looked to further develop the relationship.

Following the successful launch of Activities to Inspire (aimed at activity instructors) we rolled a second tailored version to our Lifeguard teams and also our arcade teams which have once again received exceptional reviews not only from the team attending and their line managers but also the feedback we glean from our guests regarding the experiences they are receiving.

In addition to customer service training we also grew the relationship with In2action across activity delivery with Fencing and balance bike training being provided which was once again, exceptional.

The relationship we have with Ellie, Tim & the team really contributes to the improvements In2action have made to our team and customer experience.

Their knowledge and understanding of our sector and roles is unrivalled as is the standard to which they deliver.

We look forward to continuing to grow this relationship as we develop new, bigger & better products for our guests to enjoy time and time again!

Thank you In2action!
Andy Bell
Haven Activities & Leisure Manager, Haven