Concierge Training

The Personal Touch

Concierge Training Course

Are your customers receiving the personal touch? Our Concierge training gives your teams the skills to build personalised experiences for your customers, providing an exceptional level of service that is unique and memorable. Teams will learn the importance of capturing and remembering information and techniques to utilise this to deliver proactive and bespoke service as well as learning how to communicate appropriately and build rapport quickly in your environment.


3 hours

Max participants
per session


Max participants

Max participants
distance learning

Who is it for?

Our concierge Training course is for customer-facing staff in any business setting.

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What to expect

  • We’ll firstly look at creating the customer experience within your business. What makes you unique and what experiences do you want your customers to have?
  • Getting to know your customer is vital and we’ll explore the importance of this as well as how to use this knowledge to ensure the best possible service.
  • We’ll look at how capturing key moments during interactions with your customers can make all the difference to their experience.
  • Making it personal is key to creating an amazing experience. We’ll look at how your team can do this excellently and teach them some key skills to help.
  • Our segment Remember Me, Make My Day.
  • We’ll give delegates tips and tricks on how to ensure VIP treatment for your guests.


  • Increase quality of customer service.
  • Increase staff confidence, enthusiasm and professionalism.
  • Increase guest satisfaction and feedback.
  • Increase customer/guest retention.
  • Increase employee engagement, morale and positive culture.
  • Increase perception of brand quality and luxury within guest groups.

What our clients say.

Why In2action?

We design, curate and train your teams to deliver unique experiences for your guests that will delight and exceed expectations resulting in improved repeat business, improved feedback and reviews, and improved ancillary revenues. 

We have a highly experienced team who have delivered training and activity services to brands across the globe, working in the UK, France, Asia and China to name a few.

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