Are your customers receiving the personal touch? Our Concierge training gives your teams the skills to build personalised experiences for your customers, providing an exceptional level of service that is unique and memorable. Teams will learn the importance of capturing and remembering information and techniques to utilise this to deliver proactive and bespoke service as well as learning how to communicate appropriately and build rapport quickly in your environment.
Duration
3 hours
Max participants
per session
24
Max participants
face-to-face
Max participants
distance learning
Efficient customer service that also looks and feels effortless to guests will improve satisfaction, which will reflect well in reviews and feedback - what better advert for your business?
By providing the kind of bespoke service that remains memorable to your guests, you’re more likely to see them again and again, as they go away feeling respected, looked after, and like nothing is too much trouble.
Often, the concierge is the first and last touch a customer has with your brand, so in order to make a good impression and ensure it’s one that lasts, concierge courses can give your team a rounded understanding of the importance of their role, and the reflection they can have on your brand.
Staff that feel well-prepared enough to carry out their role with confidence are likely to be more engaged with you as an employer, and contribute to a positive working culture.
Our concierge training will help to develop the following skills within your team:
We design, curate and train your teams to deliver unique experiences for your guests that will delight and exceed expectations resulting in improved repeat business, improved feedback and reviews, and improved ancillary revenues.
We have a highly experienced team who have delivered training and activity services to brands across the globe, working in the UK, France, Asia and China to name a few.