Give your team the skills and confidence to inspire and engage your customers through our 'Wow the Crowd' workshop. The interactive workshop teaches teams how to engage individual family groups and small crowds quickly and provides them with a wide range of engagement tricks, techniques and rapport builders to equip them to deliver differentiated service, surprise and delight your guests and alleviate the stress of congregating and queuing in busy areas and at busy times.
Duration
3 hours
Max participants
per session
24
Max participants
face-to-face
Max participants
distance learning
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When the high standard of your customer service extends to pinch points that other providers may not have considered, your customer receives a far more rounded positive experience, which they’ll certainly remember.
When staff feel well equipped to perform their role confidently, you’ll find that their drive and commitment to customer service naturally increases. They’ll feel empowered to do their jobs, which will shine through in the service they deliver.
Positive reviews can make all the difference, reaching and reassuring new customers that their time and money will be well spent on your business. A positive guest experience through proper customer engagement increases the chance of a time worth talking highly of.
Guests can return to your brand knowing that they’ll receive fantastic service at every stage of their journey, increasing your repeat business.
Investment in customer engagement will mark you out as a brand that cares and is known for providing an experience that’s been considered throughout.
When you take your eye off the ball and fail to engage your customers, you’re leaving your business vulnerable to complaints. Niggles can be dealt with far more easily when your teams know how to sensitively engage your guests, so the smaller issues don’t turn into bigger complaints.
Proper customer engagement increases the opportunity for your brand to make money.
Following our training course, your team will be able to not just competently engage a crowd or an audience, but actively excel at it, and feel empowered to do so. They will therefore possess the following skills:
In2action’s energy, enthusiasm and passion is contagious and everyone who has had the privilege of coming into contact with them has come away with a real spring in their step, excited to make the most of every opportunity we have to improve the customer and employee experience here with Go Ape.
When you invest in customer engagement training courses for your team, you want to know that the providers of that training have a solid background in wowing customers, which, we’re proud to say, is exactly what In2Action has.
Our customer engagement training has been put together over years of honing the techniques used to transform the customer experience, and it’s our absolute pleasure to share this knowledge with your team.
We have a highly experienced team who have delivered training and activity services to brands across the globe, working in the UK, France, Asia and China to name a few.