Customer Engagement Training

Wow the Crowd

Customer Engagement Training Courses

Give your team the skills and confidence to inspire and engage your customers through our 'Wow the Crowd' workshop. The interactive workshop teaches teams how to engage individual family groups and small crowds quickly and provides them with a wide range of engagement tricks, techniques and rapport builders to equip them to deliver differentiated service, surprise and delight your guests and alleviate the stress of congregating and queuing in busy areas and at busy times.


3 hours

Max participants
per session


Max participants

Max participants
distance learning

Who is it for?

Our Customer engagement training courses are designed for staff delivering tours, delivering interactive experiences, managing queues, operating rides, working at events or conferences.

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What to expect

  • Our crowd capturing confidence session will teach you the skills to present confidently even when you may not be feeling it.
  • We will show your team how to draw a crowd, entertain and effectively engage audiences.
  • Rapport building is a valuable skill for all types of customer interaction. We will equip your team with the best techniques.
  • Queuing doesn’t have to be boring for your guests. Learn queue management tips and tricks to add value to the customer experience.                                            
  • Directing and moving guests is often necessary and we will show you how to do this effectively while keeping customers happy.
  • We will motivate your teams to give that 1% more in their daily role, enabling them to upsell to customers.
  • How can we make a lasting impression on customers so that they return? Our goodbye and memory making session will teach your team how to improve your chances of a second booking.


  • Increase quality of customer service
  • Increase staff confidence, enthusiasm and professionalism
  • Increase guest satisfaction and feedback
  • Increase customer/guest retention 
  • Increase positive brand perception
  • Decrease complaints and need for resolution or compensation
  • Increase revenue streams

What our clients say.

Sarah Adock
Go Ape Operations Support - Customer Experience

In2action’s energy, enthusiasm and passion is contagious and everyone who has had the privilege of coming into contact with them has come away with a real spring in their step, excited to make the most of every opportunity we have to improve the customer and employee experience here with Go Ape.

Why In2action?

We design, curate and train your teams to deliver unique experiences for your guests that will delight and exceed expectations resulting in improved repeat business, improved feedback and reviews, and improved ancillary revenues. 

We have a highly experienced team who have delivered training and activity services to brands across the globe, working in the UK, France, Asia and China to name a few.

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