Customer experience training

Customer Experience Training Courses

Go ahead and make my day

By tapping into your staff team’s personal experiences, this motivating and dynamic workshop has the power to transform how your staff understand and feel about your customers, as well as the experiences and service they deliver. We connect your teams emotionally with their impact and give them a deep understanding of the customer's journey to you, before giving them tangible skills to allow them to excel in their role.

Duration

3 hours

Max participants
per session

Max participants
face-to-face

Max participants
distance learning

Who is it for?

Our Customer Experience Training Courses are for staff working with customers in any business setting.

What is customer experience training and how does it affect your business?

It’s likely that there are several, if not many, businesses that are doing the same thing as you. What strikes yours apart from the rest? The experience you give your customer. Remaining memorable for all the right reasons because of the care and attention your team genuinely shows your customers will increase customer loyalty, improve brand awareness, and reach and reassure new customers through positive reviews and recommendations.

It’s not just your customers that can benefit from a customer-focused team; a workforce that feels confident and well-equipped to provide the customer with an excellent experience is more likely to enjoy job satisfaction, boosting morale and reducing staff turnover.

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What to expect

Who are our customers? In this session we will consider the characteristics of our customers and how we can take a personalised approach to service.
The customer journey is an essential consideration for your team and we’ll look at making their journey as smooth and enjoyable as possible through our actions.
What is my impact? We will reflect on how our actions and behaviours impact customer perception and experience.
Tips and tricks for improving positive communication with internal and external customers.
We will outline the importance of knowing your product and how this affects your customers.
First impressions count. We will explore how standards and presentation influence customer trust and openness.
We will give you tips and tricks to impress your guests with WOW factors.

Benefits

Increased staff skills and understanding

Enthusiasm, empathetic and attentive staff will understand the impact of their behaviour on the customers they serve, and truly grasp the reflection of this on the brand

Increase staff confidence, enthusiasm and professionalism

A happy and confident workforce is one that looks forward to coming to work, making the environment you’ve created a great place to be.

Increase customer satisfaction, positive brand perception, and feedback

Solving your customers' problems by addressing their pain points and providing solutions leaves them with a smile on their face, with positive reviews shining bright for new customers.

Increase customer retention and brand loyalty

Happy customers return again and again, remaining loyal to your brand in the face of the competition.

Increase team motivation

Your team will be more motivated to do a standout job for each and every customer - because they’ll know how! The investment in their growth will also make them feel valued, and therefore more likely to want to do well for themselves, their customers, and for you as their employer.

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What skills your team will develop

By attending customer experience training, your team will not only develop the necessary communication and problem-solving skills required to handle a variety of scenarios with professionalism and ease, but they’ll also come away with an understanding of how their conduct can impact a customer. Here are some of the tools they’ll have in their belts when you leave our customer experience training:

How to impress customers
How to give a great first impression
How to enhance customer perception and experience through their behaviour
How to make the customer journey plain sailing
How to take a personalised approach to customer service.

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What our clients say.

View case studies

Sarah Adock

Go Ape Operations Support - Customer Experience

In2action’s energy, enthusiasm and passion is contagious and everyone who has had the privilege of coming into contact with them has come away with a real spring in their step, excited to make the most of every opportunity we have to improve the customer and employee experience here with Go Ape.

Why In2action?

We design, curate and train your teams to deliver unique experiences for your guests that will delight and exceed expectations resulting in improved repeat business, improved feedback and reviews, and improved ancillary revenues.

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We have a highly experienced team who have delivered training and activity services to brands across the globe, working in the UK, France, Asia and China to name a few.

Get in touch