Give your team the skills to understand your customers better and therefore manage customer experiences and satisfaction positively to avoid escalation into complaints. If complaints do occur, the course will equip your team with practical and usable strategies to resolve these, communicate positively, satisfy customers and turn negative situations into positive outcomes.
Duration
3 hours
Max participants
per session
24
Max participants
face-to-face
Max participants
distance learning
We design, curate and train your teams to deliver unique experiences for your guests that will delight and exceed expectations resulting in improved repeat business, feedback, reviews and ancillary revenues.
We have a highly experienced team who have delivered training and activity services to brands across the globe, working in the UK, Europe, Asia and China to name a few.