Behaviour and attitude are menu choices of the day - will your team choose the one that suits your business? Many of our clients focus heavily on the menu of food that is served, or the atmosphere that is created physically in their hospitality venue. But what about the way you make your customers feel and the style of service and experience your teams are providing? Our training captures the 'flavour' you are aiming for into an easily communicable 'service menu' for your teams, before bringing this to life through a practical and dynamic training workshop.
Duration
3 hours
Max participants
per session
24
Max participants
face-to-face
Max participants
distance learning
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We design, curate and train your teams to deliver unique experiences for your guests that will delight and exceed expectations resulting in improved repeat business, improved feedback and reviews, and improved ancillary revenues.
We have a highly experienced team who have delivered training and activity services to brands across the globe, working in the UK, France, Asia and China to name a few.