Behaviour, attitude, and service are as important as the menu choices in your establishment. While many of our clients prioritise the food they serve and the ambience they create in their venue, they often underestimate the significant impact of exceptional customer service and style. Ensuring your team embodies the right attitude and delivers outstanding service can elevate the entire dining experience for your customers.
Our hospitality training course captures the ‘flavour’ of service you want to offer into an easily digestible ‘service menu’ for your team. We bring this to life through a practical and dynamic training workshop.
Duration
3 hours
Max participants
per session
24
Max participants
face-to-face
Max participants
distance learning
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Individuals can have more meaningful and positive interactions with customers which improves overall team engagement.
The quality of your customer service will increase, ensuring every guest receives top-notch, personalised experiences.
Team members will exhibit more confidence, enthusiasm, and professionalism in their daily tasks which can enhance their career progression.
When customers are happy with their experience, they’re more likely to return. Our course ensures your team creates a welcoming atmosphere for customers which reduces the amount of complaints.
You will experience a boost in team engagement, morale, and overall workplace culture which encourages a collaborative and motivated work environment.
Strengthen your brand’s reputation by consistently delivering high-quality service. A well-trained team reflects positively on the brand which can attract more customers.
Our course helps your team develop their communication skills, enabling more effective interactions with both guests and team members.
By taking part in our hospitality training courses, your team will develop the skills they need to handle a range of issues and scenarios in the hospitality industry, no matter the sector. From problem solving to customer service excellence, our courses provide comprehensive training. Here’s a few skills your team are sure to develop:
· Positive and professional communication
· Unmatched customer service
· Operational knowledge from housekeeping standards to safety and hygiene
· Problem solving and critical thinking
· Adaptability and flexibility to guests needs and preferences
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We design, curate, and train your customer service teams working in hospitality to deliver exceptional, unique experiences to your customers. Our training courses will result in repeat business, improved reviews, and improved ancillary revenues.
With many years of experience in providing employees with relevant, professional training across the globe, we know a thing or two about the skills employees need to succeed in their careers and help your business thrive.