Manager and team leader training

“Lead from the front”

Team leader training courses

Your senior team will have the greatest impact on your business. Our manager training will help them reignite their passion for managing teams and business. The workshop is split into 5 key sections and emphasis can be placed on different sections based on your business needs: managing yourself, leading teams, product and standards, customer experience and complaint handling and safety management.


3 hours

Max participants
per session


Max participants

Max participants
distance learning

Who is it for?

Our manager training course is for managers working with staff teams in the hospitality, leisure or activity sectors.

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What to expect

  • We’ll look at the key differences between being a manager and being a leader.
  • How to walk the walk not just talk the talk - we’ll look at how to effectively put plans into action.
  • The stages of Team Behaviour: we’ll look at how teams can ensure that operations run smoothly and goals are reached with this useful organisational model.
  • We’ll explore the process of building and leading a diverse team, managing your product and standards across the board, and how to tailor your management skills when working with variety of team members.
  • Managing customer experience: we’ll explore the essential managerial skills and qualities required to ensure your customers are kept satisfied.
  • Safety Management: we’ll look at the responsibilities, processes, and measures required to ensure a safe and healthy work environment.
  • We’ll look at how to effectively increase staff retention and motivate teams.


  • Increase management knowledge, understanding and confidence.
  • Increase staff retention.
  • Increase business reputation as an excellent employer.
  • Increase management ability and team work ethic.
  • Decrease need for senior team involvement in team management.

What our clients say.

Canterbury Travel

“I usually struggle with my confidence within training, but I was made to feel incredibly comfortable and relaxed. I learnt a lot! Great couple of days, feel full of confidence in our abilities and new skills to excel for our guests… thank you! Very inspiring, mix of different ways of learning which kept us intrigued. Fun and enjoyable, never a boring moment.”

Why In2action?

We design, curate and train your teams to deliver unique experiences for your guests that will delight and exceed expectations resulting in improved repeat business, feedback, reviews and ancillary revenues.

We have a highly experienced team who have delivered training and activity services to brands across the globe, working in the UK, Europe, Asia and China to name a few.

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