Managing challenging behaviour

"Be on a 10"

Challenging Behaviour Course

Upskill your team so that they can manage challenging behaviour. We will explore the reasons why challenging behaviour presents itself and how to reduce the chance of it happening. Participants should come prepared to learn and engage with the content and bring along questions, comments, and stories to share your experiences within your role.


2 hours

Max participants
per session


Max participants

Max participants
distance learning

Who is it for?

Our Challenging Behaviour Course is designed for teams working with children, young people or adults in an activity setting. Your team will learn about the ‘be on a 10’ concept to understand how they can maximise their impact.

No items found.

What to expect

  • Consider the importance of welcoming groups: first impressions, capturing information and agreeing boundaries.
  • Learn tips and tricks to engage your audience, how to build rapport and capture attention using names.
  • Explore how to effectively tailor approaches to suit the needs of the group: structuring content, organising groups, and working with siblings.
  • Learn about positive language and behaviour management, patterns of behaviour, recognising triggers, how to anticipate and intervene, and troubleshooting challenging situations.
  • Engage with provided activities, games and energisers to add to your ‘team toolbox’ which will effectively capture attention, re-engage drifting participants and bring groups together quickly.


  1. Give teams the skills and confidence to deal with challenging behaviour.
  2. Improve customer feedback and retention.
  3. Increase staff buy in, morale and retention.
  4. Decrease customer complaints.
  5. Decrease management time spent on issue resolution.

What our clients say.

Why In2action?

We design, curate and train your teams to deliver unique experiences for your guests that will delight and exceed expectations resulting in improved repeat business, improved feedback and reviews, and improved ancillary revenues.

We have a highly experienced team who have delivered training and activity services to brands across the globe, working in the UK, France, Asia and China to name a few.

Get in touch


What kinds of industries can challenging behaviour training benefit? 
How do I go about booking challenging behaviour training for my team? 
Where can you offer challenging behaviour training? 
How long does In2Action’s challenging behaviour training take? 
How many places are there on your challenging behaviour training courses?
Can you tailor your training courses to my business? 
Can you train our training staff? 
Can you train our training staff? 

Stay in touch.

Sign up to our newsletter, to hear about our latest projects, and opportunities with In2action.