Mystery Shopper Visits

Mystery Shopper

Performance Evaluation & Training

Deep Diving into your Business: Transformational Mystery shopper visits with In2action.

In today’s competitive landscape, it’s not just about having  a great product anymore. It’s about how customers feel throughout their entire journey with your brand.

Customers are more informed than ever and even the smallest details can significantly impact your business’s success. We take a unique approach to our Mystery Shopper visits, ensuring that our impact goes beyond the ordinary and drives meaningful, transformative change for your business.

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Duration

3 hours

Max participants
per session

24

Max participants
face-to-face

Max participants
distance learning

Who is it for?

Our Mystery Shopper Program is designed for any business looking to elevate customer experience through detailed, expert-led evaluations. Whether you're in retail, hospitality, travel, or any service-based industry, this program offers valuable insights to help your team grow.

In addition, our employee and team motivation training courses are designed for all staff members, regardless of their role or industry. They cater to employees at every level—from entry-level to senior executives. Essentially, any and all employees can benefit from our engaging and transformative training sessions.

Your Mystery Shopper Journey

We begin by investing time in understanding your customer journey and defining what excellence looks like at each stage. By crafting bespoke paperwork tailored to your business, we ensure that our assessments are aligned with your specific goals, with a focus on the areas that matter most to you. Unlike typical Mystery Shopper services, our team consists of experienced  professionals who know what true excellence looks like. They provide insightful feedback on standards, operational efficiencies, and customer experience, offering you much more than just a checklist.
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What to expect

1. An initial consultation to create a bespoke Mystery Shopper question set

2. Up to 6 Mystery Shopper visits with full report

3. 3 hour ‘Be on a 10’ training course for up to 24 candidates

4. End-of-year progress report with measurable success markers

5. Discounted price on all In2action training courses for a full calendar year

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Benefits

  • Valuable insight into your customer service model
  • Increase quality of customer service
  • Increase positive brand perception
  • Increase guest satisfaction and feedback
  • Increase employee engagement, confidence and professionalism
  • Enhancement of a positive employee culture
  • Discounted In2action training courses for a calendar year

What our clients say.

Sue Goddard
Centre Parcs

“I think it’s safe to say that Activities to Inspire is probably some of the best and most relevant training that the team have had. Really well delivered, incredible enthusiasm levels, it really has 'inspired' the team.”

Why In2action?

Discover how In2action’s Golden Mystery Shopper Program, featuring expert Transformational Training, can elevate your team's performance and boost customer satisfaction. Enquire today for full details.

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Get in touch

FAQs

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Stay in touch.

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Address:
Building 41, Newport Rd, Cowes, Isle of Wight, PO31 8BX
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Contact:
01983 200 300info@in2action.co.uk
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