Deep Diving into your Business: Transformational Mystery shopper visits with In2action.
In today’s competitive landscape, it’s not just about having a great product anymore. It’s about how customers feel throughout their entire journey with your brand.
Customers are more informed than ever and even the smallest details can significantly impact your business’s success. We take a unique approach to our Mystery Shopper visits, ensuring that our impact goes beyond the ordinary and drives meaningful, transformative change for your business.
Duration
3 hours
Max participants
per session
24
Max participants
face-to-face
Max participants
distance learning
1. An initial consultation to create a bespoke Mystery Shopper question set
2. Up to 6 Mystery Shopper visits with full report
3. 3 hour ‘Be on a 10’ training course for up to 24 candidates
4. End-of-year progress report with measurable success markers
5. Discounted price on all In2action training courses for a full calendar year
Discover how In2action’s Golden Mystery Shopper Program, featuring expert Transformational Training, can elevate your team's performance and boost customer satisfaction. Enquire today for full details.
The In2action Mystery Shopper Program is a transformational performance evaluation and training service that goes beyond standard checklists. Our expert team conducts in-depth evaluations of your customer journey to identify areas for meaningful, lasting improvement across your business.
Unlike traditional services, our approach is bespoke and transformation-focused. We craft tailored evaluation tools aligned with your business goals and use experienced professionals—not just casual shoppers—to assess customer service standards, operational efficiency, and team engagement.
Any business that values exceptional customer service can benefit. Whether you're in travel, hospitality, retail, or another service-based industry, our program is ideal for identifying improvement opportunities and enhancing the customer experience.
The In2action Mystery Shopper service is available in two formats: a Standard Package, which includes bespoke consultation, tailored questionnaire creation, up to six visits, and detailed reports, and a Gold Package, which adds a 3-hour “Be on a 10” training course for up to 24 participants, an end-of-year progress report with measurable outcomes, and discounted access to all In2action training courses for a full year. The Gold Package offers a more comprehensive solution by combining mystery shopper insights with transformational staff training to drive lasting improvements.
The program delivers improved customer service and brand perception, increased guest satisfaction and employee professionalism, and a stronger sense of employee engagement and team culture. Combined with actionable insights and expert-led training, these benefits drive meaningful, long-term impact across your organisation.
You’ll receive a comprehensive report followed by a feedback session. We’ll walk you through the results, offer tailored recommendations, and help you implement strategies that support ongoing improvement and transformation.