What would 1% more look like for your business? This dynamic workshop teaches delegates the fine art of building trust and rapport so your team can engage, sell and cross sell to your customers in an on-brand and memorable way. Giving everyone in your business the skills to confidently sell and upsell and offer your customers choices can make a huge commercial impact as well as heightening the customer experience. If every single person in your business is creating 1% more with every transaction what could that lead to?
Duration
3 hours
Max participants
per session
30
Max participants
face-to-face
Max participants
distance learning
Sales rapport is an important selling skill as it’s the foundation for creating new relationships with clients. By building strong professional connections, you can expect to see better results in your business and maintain important relationships.
A solid rapport sets you apart from your competitors, encourages repeat business, and facilitates effective upselling and cross selling.
Upselling and cross selling help give teams the confidence to sell with easy-to-use techniques and skills.
Encouraging customers to buy higher-priced products or additional purchases can lead to an increase in revenue and sales volume.
Upselling and cross selling allow you to help your customer further by offering products that better suit their needs and enhance their shopping experience.
By helping your customer through your understanding of their needs, you can help build a longer-lasting relationship.
By offering more premium products, you can elevate your brand’s perception as a provider of high-quality goods.
Cross selling and upselling show customers that the business understands their values and needs which keeps them coming back to your brand over competitors’.
It’s more cost effective to sell more to existing customers than to acquire new ones.
During your sales rapport, upselling, and cross selling training, you’ll develop a range of important skills to help you build stronger relationships with customers and prospects. These include:
· Effective questioning
· Developing connections
· Establishing rapport with customers
· Building trust
· Active listening
· Enhanced collaboration with associates
· Opening conversations
· Good communication
“In2action listened perfectly to our requirements, building a bespoke solution to what we needed. Our delegates all commented on how much they enjoyed the session, and how valuable they found the experience. We wouldn’t hesitate to recommend In2action to any company looking for customer experience training.”
At In2action, we’re committed to equipping your teams with essential training to boost their careers. Recognising the importance of effective communication in business, we offer bespoke training and activity services globally. Our proven track record shows improved repeat business, positive feedback, glowing reviews, and increased ancillary revenues. Contact us now to book your sales rapport course.
%20-%20Transparent%20-%20White%20Text.png){kind=spacer}
