Design

Bespoke leisure industry training designs

We build in your company values at every stage of design, each proposal is unique, developed specifically to fit the brand, business needs and ambitions. As a team of creatives, operators, planners, trainers, activity instructors and childcare experts we know how to develop innovative activity designs that will support the creation of the precious experiences that customers come back for.

The design phase

can consist of one or all of the following:

Concept Design

Concept Design

  • Brand new innovation or a refresh of existing concepts

Programme Design

Programme Design

Activity Development

Activity Development

  • Activity proposals
  • Activity documentation
  • Equipment recommendations

Training Programmes

Training Programmes

  • Course design and development
  • Learner Journey

Operating and Safety Systems

Operating and Safety Systems

  • Risk assessments 
  • Operating Policies
  • Monitoring checks

Auditing Systems

Auditing Systems

  • Programme audit
  • Activity audit
  • Staffing audit
  • Safety audit
  • Performance Management

Staff / Customer Journey

Staff / Customer Journey

Digital Options Support Programme

Digital Options Support Programme

We shake things up, while staying true to your business offer and identity.
We shake things up, while staying true to your business offer and identity.
We shake things up, while staying true to your business offer and identity.
We’re creative and multi-skilled

Build a world of fantasy

Our creative team of activity programme designers have 15 years experience in creating fantastical make-believe stories and plots which run through activity experiences for children. This adds that extra bit of excitement ensures the experience is truly unique and one to remember.

Pick n’ mix activities

Our skill set and expertise is diverse, we can deliver over 100 activities and counting. We find ways to creatively use the space you have available to deliver activities suitable for your audience with a unique twist. From mindful activities to adrenaline fuelled extreme sports, you name it and we can probably deliver it, with the confidence and enthusiasm your customers expect.

What our clients say.

View case studies
Luke Gaskins
Head of Hotel Concepts, TUI

"I can wholeheartedly recommend In2action both as a first class adventure activity and childcare provider and also as a provider of excellent service training which goes above and beyond that of competitors. They are great to do business with and a lot of fun.”

Helen Bacon
People & Culture Director, Forest Holidays

“In2action have been professional, conceptual and imaginative in the design phase of the project and they inspired, enthused, empathised and challenged in varying degrees, depending on the individuals when training our teams, in all a fantastic experience from start to finish with In2action.”

Abbie Pearce
Leisure and Activities Manager, Parkdean Resorts

“In2action designed and delivered a range of training packages to support us with our culture change. The training has received fantastic feedback from the teams at all levels and we have seen the results through a change in behaviour and customer feedback across the board.”

Sandy Gibbons
Operations Director, Canvas Holidays

"In2action has transformed our children's and family activity provision. They've worked in partnership with us to develop a product, which has become an integral part of the Canvas Holidays experience. It's great to be associated with such an enthusiastic and vibrant company."

Paul Hardingham
Strategic Development Director, Hoseasons

"We've worked extremely closely with the In2action team over the last five years, and the partnership has been instrumental in developing, launching and implementing our GO Active Breaks programme."

Ed Pyke
Simpson Travel Operations Director

“In2action listened perfectly to our requirements, building a bespoke solution to what we needed. Our delegates all commented on how much they enjoyed the session, and how valuable they found the experience. We wouldn’t hesitate to recommend In2action to any company looking for customer experience training.”

Heather Perry
Group Leisure Operations Manager, Center Parcs

“We have worked closely with In2action for over a decade and the quality and consistency of their work cannot be matched. I wouldn’t hesitate to recommend In2action and we look forward to many more years collaborating on training projects.”

Simpson Travel

In2action designed a bespoke programme of activities to suit the Simpson Travel clientele and provided in-resort training workshops for employees to ensure every customers experience was exceptional.

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