Initially working with the Simpson Travel in-resort childcare teams, In2action were not only able to provide staffing solutions in 2020 but also designed a bespoke programme of activities to suit the Simpson Travel clientele and the fantastic childcare facilities within their resorts. In2action were heavily involved in the creation of paperwork and procedures to ensure the smooth running of childcare operations in three locations across Greece including risk assessments and activity delivery paperwork.
Throughout the next years, In2action delivered a blended training approach, combining in-resort training workshops with the teams in Greece to ensure they were ready to greet guests and run exceptional childcare sessions, as well as some online training workshops. In2action have also provided remote operational support for Simpson Travel’s Childcare Teams, who report into the In2action team on all aspects of childcare, and support with programming and guest queries. Each year, In2action have also provided consultancy work on the activities to be implemented into each resort, and have been able to support the Simpson Travel team in sourcing the equipment required.
Finally, In2action has designed and delivered a bespoke training module on Customer Experience, not only for those teams who are guest-facing in resort but also for staff teams who work in Sales and Marketing, ensuring a consistent customer experience throughout the entire booking and holiday process.
“We engaged Tim as we knew from previous work that he had a passionate, inspiring and positive facilitation style. Tim listened perfectly to our requirements, building a bespoke and tailored solution to what we needed. Our attending delegates all commented on how much they enjoyed the session, how time flew by and everyone, even our seasoned team members, took something valuable away from the experience. We wouldn’t hesitate to recommend In2action and Tim to any company looking for customer experience training.”
- Ed Pyke, Operations Director, Simpson Travel