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The training team at In2action are specialists in designing and delivering dynamic training solutions that are in complete synergy with your business requirements.

Our inspiring trainers create passion and enthusiasm in your teams and deliver highly exceptional and effective training experiences that fully engage your staff.

We have a wide range of courses on offer that can be delivered to suit your business needs, from face 2 face training sessions to online and virtual options.

In2action training solutions have been proven in assisting companies to:-

  • INCREASE quality of delivery and customer service
  • INCREASE staff enthusiasm and professionalism
  • INCREASE guest satisfaction and feedback
  • INCREASE guest and staff safety

Activities 2 Inspire

Inspire and transform your activity and childcare staff with our fantastic Activities 2 Inspire workshop. Covering every aspect of activity delivery from body language and attitude to skills and working with a range of guests, this engaging and dynamic workshop is guaranteed to create a positive impact on your team and customers. Call now for more information: 01983 200300

‘I think it’s safe to say it’s probably some of the best and relevant training that the team have had. Really well delivered - incredible enthusiasm levels, it really has 'inspired' the team.’

Training Participant, Center Parcs

Safeguarding Children

Safeguarding and Child Protection Awareness is an essential part of training for all roles involved with working with children. Our NSPCC trained trainers will lead your staff through an engaging, thought provoking and informative workshop which will ensure they have the right knowledge and skills to work safely with your customers.

First Aid Courses

Our certified First Aid training is designed specifically for staff in customer facing roles and our engaging delivery style will ensure it is enjoyed by your teams as well as giving them the First Aid qualifications that they require. Our courses are unique as they include a free ‘wellness in the workplace’ module that gives the staff information on looking after their own wellness and mental health at work. Our courses include:

  • Emergency First Aid at Work – 1 day
  • First Aid at Work – 3 days
  • Emergency Paediatric First Aid – 1 day
  • Paediatric First Aid – 1.5 days

Go ahead make my day

By tapping into your staff team’s personal experiences, this motivating and dynamic workshop has the power to transform how your staff understand and feel about your customers. Call now for more information: 01983 200300.

‘Amazing team – well done! Fantastic delivery and I felt eager and comfortable getting involved. I have learnt so much!’

Training Candidate, Center Parcs

Handling Complaints Effectively

Turn customer complaints into positive and constructive feedback with this half-day workshop. Focus on the skills required to turn negative into positive outcomes. Call now for more information: 01983 200300.

‘You guys are inspirational – thanks for all your help’

Training Participant, First Choice


Inspiring Yourself and Others

Teams who come to work with a positive mind-set and the ability to inspire themselves and others will help your business to achieve more, retain staff, impress customers and increase sales. 

This inspiring workshop brings awareness to your staff of their own personal qualities and contribution to and impact on the wider team. Staff will build their own ‘mini-self’ which will serve as a constant reminder of the change they underwent during the workshop. Let us inspire your teams to achieve more. 

1% more

What would 1% more look like for your business? This dynamic workshop teaches delegates the fine art of building trust and rapport so they can upsell to your customers. Giving everyone in your business the skills to confidently upsell and offer your customers choices can make a huge commercial impact as well as heightening the customer experience.

If every single person in your business is creating 1% more with every transaction what could that lead to? 

Activity Specific Training

We provide training in how to deliver a huge range of specific activity content, and our menu covers many activity types such as activities suitable for toddlers, kids, teenagers, families and adults. Call now for more information: 01983 200300.

“I’m usually shy and won’t talk to people that I don’t know but the training made me comfortable to talk!”

Training Participant, Center Parcs

Train the Trainer Courses

Our Train the Trainer courses will give your team the skills and abilities to train your staff themselves, either in your content or our courses. Our workshops provide the underpinning qualities and skills required to deliver top quality training, as well as tips on managing groups, presenting skills and engaging candidates. We can tailor make our courses to suit any content and budget so give us a call for more information.

Specialist Training and Qualifications

We organise specialist training for your organisation, and offer recognised qualifications such as Archery, Snorkelling, Fencing, Paediatric First Aid or Lifeguard to High Ropes and Climbing Training. Individual places are also available on request. Call now for more information: 01983 200300.

“You guys are awesome you have helped me come on leaps and bounds and your advice is invaluable”

Training Participant, First Choice

What our clients say

What our clients say
In2action provide the whole WightFibre team with knowledge and understanding of the Principles of Customer Service through our “Because We Care” training programme designed exclusively for WightFibre by In2action and delivered by Tim.

At WightFibre we really do want everyone in the company to care about our customers – because we care. We want this to be ingrained in the company, part of our company culture. In2action have really made this happen for us.

In2action’s training is without doubt the most engaging and professional our team have ever received. Tim’s knowledge, passion and enthusiasm for what he does is inspiring. I would recommend In2action to businesses who are really passionate about their customers and want to improve their internal skills. In2action will make it happen.
John Irvine
CEO, WightFibre